Devine Residential Privacy Notice

Devine Residential is committed to protecting your privacy in compliance with the Privacy Act 1988.

Information Collection, Use, and Disclosure

During your engagement with Devine Residential, we may collect, use, or disclose personal information about you for the following purposes:

• Assisting you with selling your property.
• Assisting you with purchasing a property.
• Assisting you with leasing a property (either as landlord or tenant).
• Assisting you with obtaining a loan.
• Assisting you with payment or refund of a bond.
• Assisting you with tenancy disputes.
• Coordinating repairs or maintenance for properties you own or lease.
• Recording or accessing information at the Titles Registry Office or other government agencies.
• Recording or accessing information on tenancy information services or databases.
• Client relationship management.
• Marketing of products and services to you.

The types of personal information we may collect, use, or disclose about you include, but are not limited to:

• Your full name
• Your date of birth
• Your residential, business & postal address
• Your email address
• Your telephone number/s
• Financial information, including details of your employer, income, and the name of your bank or financial institution
• Details of your spouse, de facto partner, dependent children, and roommates
• Details of properties you own

To provide services to you, we may disclose your personal information to the following persons or organisations:

• If you are a seller or landlord, we may disclose your personal information to prospective buyers of the property you own or lease.
• If you are a buyer or tenant, we may disclose your personal information to the sellers of the property you are purchasing or leasing.
• Your legal advisor(s) and the legal advisor(s) representing other parties involved in your transaction.
• Your financial institution and/or financial advisor.
• Insurance providers and brokers.
• Utility providers and utility connection service providers.
• Persons or organisations involved in providing, managing, or administering your products or services, including independent contractors engaged by us as real estate agents.
• Tradespeople engaged by us to repair or maintain a property you own or lease.
• Organisations involved in maintaining, reviewing, and developing our business systems, procedures, and infrastructure, including maintaining or upgrading our computer systems.
• Persons or organisations involved in purchasing part or all of our business.
• Organisations involved in payment systems, including financial institutions, merchants, and payment organisations.
• The Titles Registry Office or other government agencies.
• The Residential Tenancies Authority.
• Tenancy information services or databases.
• Real estate websites.
• Real estate peak bodies.

Whenever it is reasonable or practicable, we will collect your personal information directly from you. In some cases, we may need to collect information from a third party or a publicly available source, such as a credit reporting agency, your legal advisor, your past or current employers, previous lessors or property managers, or tenancy information services or databases.

In providing our services, it may be necessary to enter your personal information into forms generation software and real estate websites. Depending on the terms of use of such software and websites, third parties may acquire rights to use or disclose the information entered into the relevant forms or websites.

We may disclose your personal information to recipients both within Australia and overseas. If information needs to be sent interstate or overseas, we will take appropriate steps to protect your privacy.

If you do not consent to Devine Residential collecting and disclosing your personal information as described, we may be unable to provide the requested services.

You have the right to request access to your personal information and request that Devine Residential update or correct any inaccuracies.